Salesforce QAEssential Functions:Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.Collaborate with the EOE IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.Perform usability testing to ensure user interface designs meet user needs.Document and track defects and participate in defect triage meetings.Contribute to the continuous improvement of QA processes and methodologies across EOE IT.Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.Performs tests in adherence to organization's testing methodology and processes.Design test plans, scenarios, scripts or procedures.Work with the Developers, Testers and Analysts to understand the specific needs of the project/product for testing.Create level of effort (LOE) and duration estimates for own assigned work and review the LOEs of other test engineers. Proactively manage activities to meet those expectations.Identify Test Cases; participate in test case review/discussions; participate in user story mapping, project walk-throughs, sprint planning and estimation.Prepare Testing artifacts as needed, such as Test Plan, Test Strategy, RTM's, etc.Communicate complex technical concepts effectively and in terms that can be understood by all parties involved.Develop testing scripts to automate test cases where possible.Assist team by supporting the Continuous Integration (CI) environmentSkills:Requires depth of expertise in own discipline to be able to guide others in the application of principles and concepts and to interpret complexities, nuances.Assignments at this level are typically more complex or unusual than those at the previous level.Incumbents assist with establishing protocols and processes for the discipline.Sufficient knowledge to guide the application of best practices within Information Services.Uses industry understanding to drive decision-making beyond best practices.Interprets internal/external business challenge, assesses current/industry practices and selects best practices to improve products, processes or services.May lead Information Services teams or projects with moderate resource requirements, risk, and/or complexity.Works independently, with guidance in only the most complex situations.Anticipates and solves complex problems; uses sophisticated analytical thought to exercise judgment and identify solutions.Impacts the achievement of customer, operational, project or service objectives; work is guided by Information Services policies.Communicates difficult or sensitive concepts and works to build consensus.
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